Refund policy

Customers may request a return within 14 days of delivery. Returns are only accepted if items are unused, unopened, and in their original sealed packaging. 

Hygiene Notice (Lashes & Beauty Products):

For hygiene and safety reasons, we cannot accept returns or exchanges if the packaging seal is broken, the product has been opened, used, worn, or tried on. This does not affect your statutory rights for faulty or incorrectly supplied items.

Return Costs:

For change-of-mind returns (unopened & sealed), the customer is responsible for the return postage cost. We recommend using a tracked service. For faulty, damaged, or incorrect items, the store will cover return postage or provide a replacement/refund. If an item arrives damaged or incorrect, please contact us within 48 hours with photos.